1 hour ticket response
We are focused on providing a quick and accurate reply to each helpdesk ticket posted by a user. Our proficient client support staff members will review your situation and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. Actually, the average technical support ticket response time has proved to be 20 minutes.
A Premium Tech Support Service
Our support staff members possess substantial experience in the Linux cloud website hosting business and are experienced enough to provide a quick answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the support ticket will be forwarded to a programmer or administrator for additional investigation.
A User–Friendly Help Center Section
In the Hosting Control Panel you’ll find an easy–to–navigate Help section where you can get quick suggestions on how you can use our hosting services. You can find the answers to your inquiries in the F.A.Q. library, see more info in the web hosting account management articles or check out the instructional video tutorials.