Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a one–hour response time warranty for any support ticket or email that you send to our client care team. We will quickly reply to all standard questions and forward right away the matter to our administrators in case further assistance is required. If you take advantage of the Optional Managed Services package, we’ll complete any of the included server management services at a time that has been agreed upon preliminary.
A Top–Notch Customer Care Service
- We’ll be at your disposal 24x7x365 to respond to any enquiries that you may have about our Hosting Control Panel and any of the applications that we have installed on your behalf on the server. In case you also require assistance with server administration tasks, examine our Optional Managed Services package, which includes backup hard disk storage space, Operating System updates every week, server monitoring and restarting procedures, as well as problem troubleshooting and installation procedures.
A User–Friendly Help Area
Our Hosting Control Panel is installed by default for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. The majority of how–to articles in addition video versions that show all the actions that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.