Despite the fact that this is not the most importantaspect to identify a dependable cloud website hosting company from a bad one and a reseller from an actual supplier, having the option to call and talk to a live person is an indicator that you are not dealing with a one-person company and that you can get in touch with someone when you need support. The telephone support for hosting services may range from general to professional, which means that the issues that can be resolved through a call differ depending on the specific supplier. Generally, these issues are simpler and include billing or 1st level technical issues because more difficult tasks often require a support ticket where both you and the administrators can track what is going on with a given issue. Nevertheless, being able to call your service provider will save you considerable time and efforts for the numerous tiny problems which may eventually show up when you manage your website hosting account.
Phone Support in Cloud Website Hosting
Our cloud website hosting packages feature telephone support fourteen hrs a day even on public holidays, so if you don't have an account yet, you'll be able to phone us and find out more about our services or whether we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you can contact the telephone number which is closer to you. In case you are an existing customer, we will assist you promptly with all the general and billing issues and with multiple technical issues to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to speak with a live person so as to get things done without delay. Certainly, some situations cannot be taken care of on the telephone, so in such a case you'll be able to employ our ticketing system.