One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it boost user experience?
If you’ve got a site, a problem can always show up and it does not automatically have to be connected to the web hosting service itself. For example, something can go wrong when you update an app or some important data may be modified or deleted accidentally. Irrespective of what the essence of the problem may be, you will have to touch base with the client care staff and ask them to retrieve a backup or to help you troubleshoot the problem that you’re confronting. How timely they’ll do that will predetermine the period of time that your websites will be unreachable. For given websites like social networking websites or online stores, a continual inaccessibility too often equals losing visitors and money. Hence, it’s of vital importance that you use the services of a company that provides not only a very good tech support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our Linux cloud website hosting and you have an inquiry or bump into some predicament, you can get in touch with us 24/7/365 by opening a customer support ticket or by sending an e-mail and we guarantee that you’ll obtain an answer in less than sixty minutes. In case the issue can be solved, we’ll do it before we respond to you, while in case there is something that you need to do on your end, we will provide you with all the needed information – what settings to check, what possible solutions to try, and so on. Usually, you will receive a reply within less than half an hour, which suggests that waiting around for hours or even for more than 1 day to receive support is something unthinkable. Our 60-minute reply time guarantee is valid for any query that you might have – general, billing or technical.