One-Hour Response Guarantee in Cloud Website Hosting
If you’re using one of our Linux cloud website hosting and you have an inquiry or bump into some predicament, you can get in touch with us 24/7/365 by opening a customer support ticket or by sending an e-mail and we guarantee that you’ll obtain an answer in less than sixty minutes. In case the issue can be solved, we’ll do it before we respond to you, while in case there is something that you need to do on your end, we will provide you with all the needed information – what settings to check, what possible solutions to try, and so on. Usually, you will receive a reply within less than half an hour, which suggests that waiting around for hours or even for more than 1 day to receive support is something unthinkable. Our 60-minute reply time guarantee is valid for any query that you might have – general, billing or technical.