If you’ve purchased a web hosting plan and you have some inquiries about a given function/feature, or in case you have encountered some difficulty and you need help, you should be able to get in touch with the respective customer care team. All web hosts use a ticketing system no matter if they offer other ways of contacting them aside from it or not, due to the fact that the most effective way to handle a problem most often is to use a ticket. This kind of communication renders the replies sent by both parties simple to track and enables the client service staff members to escalate the issue in the event that, for example, a server admin should interfere. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to use at least 2 separate accounts to get in touch with the client care team and to actually manage the hosting space. Incessantly switching from one account to the other may often be a headache, not to mention the fact that it takes a lot of time for the vast majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Cloud Website Hosting
In contrast to what you may find with a lot of other hosting providers, the trouble ticket system that we are using with our Linux cloud website hosting is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize different logon credentials, as you will be able to manage both your tickets and the hosting account itself from one single place. So, if you’ve got an inquiry or face a difficulty, you can get in touch with our help desk staff members instantly. Our ticketing system features a clever search functionality. This implies that even if you have opened many tickets through the years, you’ll be able to track down the one that you want without efforts. Furthermore, you can check knowledge base suggestions for troubleshooting common obstacles.